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Santo Domingo, Dominican Republic

ONLY A TRUE GLOBAL PARTNER
can give you access to the best the world has to offer.
If you’re ready to leap forward…
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Language Proficiency
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Cultural Compatibility
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Quality & Efficiency
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Industry Expertise
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Robust Infrastructure
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Economic & Political Stability

‌Only two hours away from South Florida, less than four from NYC, and with five international airports. The Dominican Republic is a place like no other, featuring astounding nature, intriguing history, and rich culture.
 

The Dominican Republic has many near-shore advantages. The geographical, political, cultural, and technological benefits make the DR a standout BPO hub in the Western Hemisphere.

LANGUAGE PROFICIENCY

Bilingual workforce positioned in a

perfect nearshore destination.

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  • ‌A strong public-private alliance puts focus on English competency in high schools.

  • ‌Bilingual fluency makes customer engagements in both English and Spanish common.

  • Motivated and flexible workforce, ready to elevate your customer experience.

Customer Support Representative
Image by Christina @ wocintechchat.com

CULTURAL COMPATIBILITY

Significant U.S. affinity and cultural alignment.

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  • Many workers have either been previous residents, educated in, visited, or have relatives living in the U.S.

  • ‌Santo Domingo, home to over 3 million residents, draws some of the region’s best and highly-skilled nearshore talent.

  • Dominicans are widely recognized as incredibly friendly, outgoing, and solution-oriented.

QUALITY & EFFICIENCY

‌We empower teams to achieve great things together.

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  • New employee orientation and training delivered in person and virtually.

  • ‌Consistent top performance driven by ERC's proven processes and technology.

  • ‌World class employee engagement and retention model.

  • ‌Certified trainers and continuing education through ERC University.

Image by Christina @ wocintechchat.com
Image by LinkedIn Sales Solutions

‌INDUSTRY EXPERTISE

Way beyond a BPO or contact center, we deliver great customer experiences.

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  • We are experts in customer lifecycle management.

  • ‌We make deep investments in exponential technologies to enhance customer interactions.

  • The Dominican Republic has become a BPO mainstay for North American companies due to a large talent pool, low costs, and cultural similarity.

ROBUST INFRASTRUCTURE

The Dominican Republic utilizes the most modern and cost-efficient IT and telecommunication systems in the region.

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  • Dual interconnected data centers (Jacksonville & Chicago) with auto-failover to protect your data.

  • ‌Complies to the most rigorous regulatory and legislative requirements in client geography.

  • Industry-Leading Certifications recognized nationally and internationally.

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ECONOMIC & POLITICAL STABILITY

Companies benefit from a skilled, bilingual workforce, strong business environment through Free Zones, and an ideal location.

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  • Political Stability taking 6th place in the World Bank Governance Indicators, being greater than at least 15 Latin American countries.

  • Most increased growth in Latin America 2012-2019; main FDI recipient in the Caribbean.

  • ‌Free trade agreements with 48 countries that facilitate negotiations and access to 900 million consumers.

  • ‌Protection and incentive to foreign investment, highly supported by the Dominican government.

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